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Shipping Policy

We’re committed to delivering your orders quickly and safely. Please review the details of our shipping process below.

1. Where We Ship

We currently ship to addresses within the United States, including Alaska and Hawaii. We do not offer international shipping at this time.

2. Processing Time

  • Orders are processed within 1–3 business days (Monday to Friday).

  • During peak seasons or holidays, processing may take slightly longer.

  • You’ll receive a confirmation email with tracking information once your order ships.

3. Shipping Rates

Shipping costs are calculated at checkout based on order weight and delivery location.

  • Lightweight items (like cat bowls) ship at standard rates.

  • Tofu litter, due to its weight, may incur higher shipping fees.

We occasionally offer free shipping promotions, which will be advertised on our site.

4. Estimated Delivery Time

Once shipped, typical delivery times are:

Estimated Time

Continental US: 3–7 business days

Please note that these are estimates and may vary due to carrier delays or weather conditions.

5. Carriers We Use

We ship via trusted carriers such as USPS, UPS, and FedEx. The carrier is selected automatically based on weight and destination to ensure the best rate and delivery speed.

6. Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number. You can use this to monitor your delivery status. If you don't receive a tracking email within 3 business days, contact us at [email protected].

7. Delivery Issues

Please double-check your shipping address before placing an order. We are not responsible for:

  • Delays caused by the carrier

  • Lost or stolen packages marked as "delivered"

  • Orders shipped to incorrect addresses entered by the customer

If your package is missing or delayed, email us at [email protected] and we’ll help investigate.

8. Damaged Packages

If your item arrives damaged, take photos and contact us within 7 days of delivery. We’ll review the case and provide a replacement or refund if eligible.

9. Local Pickup

Local pick up is available via contacting us. Please reach out to our email and Provide your Name, Order #, and best available date. 

 

10. Questions?

If you have any concerns about your shipment, reach out to:

Email: [email protected]